Frequently Asked Questions
Specialty Kits
Q. How do I know if you draw for my specific kit.
A. We are experienced with almost all major specialty kits. If you have a kit from your provider we haven't mentioned, just give us a call at (813) 733-7126. If it requires a blood draw, we can likely handle it!
Q. Do I need to have the kit with me before I book?
A. Yes. Please ensure the kit has arrived at your home or office before scheduling your appointment. Some kits have expiration dates or specific "draw windows"(like Monday-Wednesday only) or (Do not collect on Friday) to ensure they reach the lab before the weekend.
Q. What do I need to have ready for the appointment?
Please have the following Ready:
1. The complete, unopened lab kit.
2. The lab requisition form (the paper from your).
3. Any included shipping envelopes or pre-paid labels.
4. A clean, well-lit area for the draw.
Q. Do you handle the shipping of the kits?
A. Yes. A major part of our concierge service is managing all the logistics for you, so you don't have to.
Q. Do you provide a centrifuge if my kit require spinning?
A. Yes. If your specialty kit require the blood to be "spun down" (centrifuged) before shipping, please let us know when booking. We carry portable, medical-grade equipment to process your samples on-site.
Q. Is there an extra fee for specialty Kits?
A. Specialty kits often require more time, specific processing (like centrifuging), and immediate courier drop-off. Our pricing reflects this "white-glove" handling to ensure your expensive tests aren't rejected by the lab due to improper processing.
Q. Do you take my insurance for the mobile fee?
A. We are an out-of-network provider for mobile collection fees. While your insurance usually covers the cost of the lab testing itself, our mobile convenience fee is paid directly by the patient. We can provide a receipt if you whish to seek reimbursement from your HSA/FSA.